Posted on January 26th, 2021

During these difficult times, we have made the decision to change the way we communicate with you. We want to ensure that we are facilitating all your needs and give us the opportunity to answer all your queries efficiently and within a structured time frame.

As of Monday 1^st February 2021, our opening times will be changing to the following:

• Sales
  • Phoneline – 10am to 5pm – Monday to Friday
  • Chat – 10am to 5pm – Monday to Friday
  • Helpdesk – Response within 1 working day
• Support
  • Phoneline – 10am to 3pm – Monday to Friday
  • Chat – 10am to 5pm – Monday to Friday
  • Helpdesk – Response within 1 working day

You can also contact us via Facebook, we aim to respond to all messages within 24 hours.

If you have any queries or technical questions out of hours, please visit our website and click contact us. Here you will find our ‘Fault-Finding Guide’, to help you diagnose any issues you may be experiencing. You will also find our ‘Inspire College’ full of handy videos on how to setup your account, along with a ‘Changed Router’ to help you get connected back to the internet.

From all of us here at Inspire, we thank you for your loyal custom and please do not hesitate to contact us should you have any queries with the above by emailing helpdesk@inspirehomeautomation.co.uk

Posted on January 13th, 2021

If you are one of our long-term customers and have recently purchased an Ignite Wired Thermostat, you may well have noticed our new packaging boxes.

Not only does this give the units a far more professional look and feel but it has also sped up our boxing process by halving the number of cardboard parts. This has resulted in reducing the cardboard used by over 40%! (and saved us considerable space in our store room)

How did we achieve this?

We worked with our packaging provider to create a novel solution where one internal piece of card folds in many places to securely hold the contents. The external sleave locks these folds in place, providing a strong rigid box.

Cardboard Engineering at its finest!

The internal cardboard starts with a flat piece of card. This piece has minimal wasted cardboard around the flap.

The cardboard is then folded to create this shape

Then we add the Thermostat, Screws and Manuals

Before sliding this into our outer carton

Providing a fully assembled box, using less packaging, that can also be fully recycled

Wireless Thermostat

But what about our Wireless version? This is due a similar redesign, of which we will update you in the next few months.