Week 6: Provide a Tenant Heating Guidance Pack

Posted on October 6th, 2025

Even the best-maintained heating system can run into small hiccups during winter. By giving tenants a Heating Guidance Pack, landlords can reduce unnecessary call-outs, help tenants feel more confident, and ensure that serious issues are reported quickly.

This simple step not only saves time and money but also improves tenant satisfaction and trust.

Why Tenants Need a Guidance Pack

  • Reduces stress for tenants – Clear instructions help tenants feel in control.
  • Protects your property – Tenants know what to do — and what not to do — if something goes wrong.
  • Ensures quick reporting – Tenants know exactly how and when to contact you for problems that need professional attention.

What to Include in a Tenant Heating Guidance Pack

1. Basic Heating Instructions

  • How to use the thermostat (adjusting temperature and boost function), you can download Tenant Operating Instructions based on your settings from your Inspire Account -> Login and select Manuals.
  • How to check the boiler display for warnings. If boiler is in an accessible location

2. Simple Troubleshooting Steps

Provide a checklist for common minor issues:

  • No heating/hot water? → Check boiler pressure, timers, thermostat settings, or power supply.
  • Radiator cold at the top? → May need bleeding, see week 2
  • Heating keeps switching off? → Note down error codes from the boiler screen.

3. Safety Reminders

  • Never attempt to repair the boiler’s internal components.
  • Don’t ignore leaks, bangs, or repeated boiler lockouts.
  • Call immediately if you smell gas or suspect a carbon monoxide issue.

4. How to Report Problems

  • Provide a dedicated contact number/email.
  • Explain what information tenants should provide:
    • Boiler error codes
    • Description of the problem
    • When it started
    • Any steps they’ve already tried

5. Emergency Contacts

  • Landlord or managing agent’s emergency line.
  • Gas Safe engineer details.
  • National Gas Emergency number: 0800 111 999 (for suspected gas leaks).

Best Practices for Landlords

  • Keep it simple – Use step-by-step instructions with diagrams or photos.
  • Provide both printed and digital copies – A printed sheet in the property handbook, or noticeboard. Consider a PDF that tenants can access anytime.
  • Update annually – Refresh instructions with any system upgrades or new contact details.
  • Walk through on move-in – Show tenants how to use the system in person.

Benefits of a Tenant Heating Pack

✅ Fewer unnecessary call-outs
✅ Faster reporting of serious issues
✅ Happier, more confident tenants
✅ Less stress for landlords during winter

Take Action This Week

Create or update your tenant heating guidance pack now — before winter begins. It’s a small investment of time that can save you money and protect your property when it matters most.