Privacy Information - How is this data used

Contact Form

What data is collected?
  • Name
  • Email
  • Whatever you type into this form/emailed to us

How is my data used?
  • The details entered into these forms are used to process your query

How long is my data kept?
  • We keep all correspondence for 3 years

Orders Placed on our Website

What data is collected?
  • Name
  • Address
  • Email
  • Credit/Debit Card Details
  • How did you hear about us
  • Products Ordered

How is my data used?
  • The details entered into these forms are used to process your credit/debit card payment (this is handled by Secure Trading), to deliver your order to you (This is usually handled by DPD or Royal Mail), and to generate invoices.
  • You will receive despatch/delivery emails and/or text messages.
  • The optional “How did you hear about us?” provides us with an insight into how you first heard about us.

How long is my data kept?
  • We do not keep your card details.
    Secure Trading maintain your card details in line with the strict PCI DSS framework.
  • We keep all other data entered for 3 years (your warranty period).
  • After this period we keep an offline version of your invoice for a further 3 years for accounting purposes.

Registering an Account

What data is collected?
  • Email Address
  • Name of Thermostat
  • Location of Thermostat, phones (When used with Geofencing)
  • Thermostat History (Usage Graphs)
  • Detailed Thermostat History (Everything that has happened on your Thermostat)

How is my data used?
  • Your email address is used as a login for your account.
  • You may get emails and notifications, you can configure this under the notifications options.
  • Thermostat History is used to create usage graphs
  • Detailed thermostat history is used when dealing with support issues
  • Geofencing
    • If you enable Geofencing the system needs to be aware of your approximate home location.
    • It also needs to be aware of your phones’ location in relation to your home location e.g. 1 mile from home.

How long is my data kept?
  • Detailed thermostat history is kept for 7 days.
  • Accounts are deleted after 3 years of inactivity.
  • All other data is kept indefinitely

Do you share my data with any other 3rd Parties

  • No

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Inspire Home Automation Limited
G3A, 6 Whittle Road
BH21 7RU

This document was last updated on May 10, 2018