Frequently Asked Questions

Pre Sales
Using Your Thermostat
Network Configuration
Mobile Apps

Pre Sales

How much does it cost? Are there any ongoing fees?

Prices start from only £159.99. There are no additional or monthly costs with using our system. The price you see is the price you pay. Obviously you will need an internet connection to make the most of the system.

Will this work with any central heating system?

There are simply too many variants of heating system on the market to guarantee this, however we predict that it will work with 99% of heating systems. If your heating system has or can be fitted with a room thermostat, and the heating can be switched on independently of the hot water (If fitted), then our system will work with your setup. If you are still unsure, send a message to us with your boiler and thermostat make/model and we will check for you.

What other equipment do I need?

Assuming you already have an internet connection and you have a central heating system that is capable of being controlled by a thermostat, then you do not need any additional equipment to run our Internet Room Thermostat.

Do you sell a wireless thermostat to control the boiler?

Yes, our Ignite Wireless model.

I do not have a thermostat or my thermostat is an RF or wireless device?

Then our Ignite Wireless model will be ideal as it does not need any wiring.

I switch my central heating on/off at the boiler controls or a programmer. How does having an internet thermostat allow me to control the heating on/off times?

Your new Internet Room Thermostat is a Thermostat and boiler timer/programmer in one. Your existing boiler programmer is simply switched to the ON mode, and this functionality is now taken care of by the Room Thermostat. This allows complete control of your central heating on/off commands, program timers and the room temperature via the internet on your PC or smartphone.

Can I control more than one property?

Yes, you can control multiple properties from the same account.

Does your system work with multi zone system?

Yes, our system is compatible with zoned heating.

Can I control my underfloor heating.

Probably, If it is a wet underfloor heating system, and the zones are controlled by standard room thermostats, then yes our system will control this.

If it is a wet system that is controlled by a proprietary control system, then possibly. Please contact us with the make and model for more information.

If it is an electric underfloor system, then yes, but our thermostat cannot switch the high power electric loads. They must be wired through a high power relay or contactor.

Do you offer an installation option?

No, however any electrician or heating engineer should be able to install our systems.

How much is delivery?

Free delivery within the UK. Delivery to Europe starts at £6, but will vary depending upon your purchases. Add the items to the basket to see the delivery price.


I have a NS1001, can I upgrade to the NS1001 Plus / Landlord unit?

Please check your software version, (login on the website, select Setup then Diagnostics) if you have version 2.0 or greater then yes, you can upgrade for the price difference between the two models.
If not, then we will need to replace your unit, for this there will be an additional cost of £20, plus the price difference.
Please contact us for more information

Can I control my hot water?

This comes as standard on our Ignite Wireless model.

You can also use the Ignite Hot Water.

Using Your Thermostat

Can I control more than one property?

Yes, you can control multiple properties from the same account.

Does your system work with multi zone system?

Yes, our system is compatible with zoned heating.

Can I set a lower overnight temperature?


Where can I find your user manuals?

Our user manuals are available at


I ordered a Landlord unit or a Plus unit, but I think you have sent me the standard one.

You should have received an email with an activation code when you purchased the unit. Login to your account, click the "Advanced" tab, then under unit codes, copy and paste the activation code. If a Landlord unit, you will see a new tab called "Locks" Most of the Plus features are under the "Advanced" tab.

If you cannot find the email please contact us for a new activation code.

Where can I find your user manuals?

Our user manuals are available at

Do you offer an installation option?

No, however any electrician or heating engineer should be able to install our systems.


The Thermostat Display occasionally dims.

Incorrect batteries installed. Your Room Thermostat should only be used with Alkaline batteries. Please note that so called “Heavy Duty” batteries are not alkaline batteries. Also, NiMH or NiCad rechargeable batteries are not suitable either.

The Room Thermostat display is blank.

Is Power saving mode enabled? (Set via the "Advanced" tab) If so, this will switch the display off after a period of inactivity to extend the battery life. Pressing any button on the thermostat will switch the display on.

Batteries exhausted. Replace the batteries.

Battery polarity wrong. Replace batteries noting the correct battery orientation (Both batteries have positive towards the top of the Room Thermostat)

Unit Malfunction. Reset the unit by pressing and holding all four buttons for 5 seconds.

The room thermostat does not switch the central heating on/off.

Is the thermostat calling for heat? Ensure “ON” is displayed and press the “+” button to make sure that the temperature set point is higher than the current room temperature.

Battery very low. If the battery symbol is flashing on the display, the batteries may be too low to function correctly. Replace the batteries.

Does the relay switch? Ensure the set temperature is higher than the room temperature, then switch the function to “ON” You should hear an audible click as the Room Thermostat switches on.
Did you hear the click? Yes
Check the colour of the relay. This is located under the wiring cover and will be black or white in colour. If the relay is black, please contact us for further assistance.
If the relay is white and you can hear it switching, then the thermostat is most likely working correctly.
With reference to the installation manual, check the wiring is secure underneath the wiring cover. Also if your boiler has a programmer, ensure that the central heating is switched to “ON” If this does not solve the problem, then the fault may lay in the wiring or the boiler. Contact a heating engineer.

No – Possible faulty connection between the Room Thermostat and the Wall Mount. With reference to section “Changing the batteries” in the user manual, remove the thermostat from the wall mount, clean the gold pins and pads, then carefully replace it. Also ensure that the correct screws were used to mount the wall mount on to the wall. Then try to switch it on again.

My room thermostat will not pair, or repeatedly loses connection to the gateway

This is usually caused by interference or distance between the two units.
Log into your account, click the "Advanced" tab, then click "System diagnostics" to check the signal strength.
The connection can be improved by trying the following.
  • Both units contain a radio aerial. Ensure that there are no metal objects near the unit.

  • Do not place the unit on the floor.

  • Note that your internet router will also most likely contain a radio transmitter (WiFi) Therefore ensure that your Gateway and internet router are separated.

  • Move the Gateway closer to your Room Thermostat.

Where can I find your user manuals?

Our user manuals are available at

I cannot connect to my Thermostat from my phone / website.

Please ensure you have a connection to the Internet on your Phone or Computer.

Check the status lights on the gateway box. All three should be green. If the Room Thermostat or the gateway box has only just been switched on, it can take a few minutes after all lights go to green, before the website or mobile app will allow a successful login. If the lights are not all green, then this indicates a problem.

All three lights out: No Power. Ensure power adapter is fully inserted into the socket and the socket is switched on. Ensure the dc power plug is fully inserted into the back of the gateway. Does the socket have power? Check by plugging in another device.

Power light Amber: This should only happen for a short period at power up. Wait 30 seconds and this light should now be green. If it is not, try resetting the gateway by removing power, wait 30 seconds, then apply power. This should now initialise correctly.

Internet Light Amber: Establishing connection with the server. This should shortly change to green. If there is no Room Thermostat connected, the internet light will periodically change to Amber, then back to green.

Internet Light out: No connection to the server. This is usually indicative that the gateway does not have a valid internet connection. Check that the network cable is securely connected between the gateway and your internet router. Check that the router/modem is switched on and
connected to your phone line / Internet connection point. Can other devices such as your pc connect to the internet?

Internet Light flashing Amber: This is indicative that your gateway Is not registered with our website. This could also be caused if the Room Thermostat was inadvertently put into registration mode. Follow the steps in the section “Registering your Room Thermostat” in the user guide to register your system.

RF Link light out: No pairing information. Refer to section “Pairing and Connecting” in the user guide to pair your Room Thermostat with your Gateway.

RF Link Light Amber: No connection to the Room Thermostat. Check that the Room Thermostat is powered up, the low battery indicator is not flashing, and that the RF Link on the Thermostat is displayed. Check the “My Thermostat will not pair or repeatedly loses connection” above for information on how to improve this.

Network Configuration

Do I need to run a network cable to the Thermostat?

No. The Ignite series uses your WiFi connection.

Do I need a static IP address from my Internet Service Provider (ISP)?

No, you do not. Our system is designed to work with a dynamically assigned IP address from your ISP (This is how most ISP's operate) You do not have to pay for a static IP address. However, if you have a static IP address for other reasons, the system will function just fine with this setup too.

I have a Network Address Translator (NAT) and / or a Firewall, how do I configure these to work with the Internet Room Thermostat?

The systems are designed to work with these systems and no configuration is required. Simply connect to your router.

What network settings do I require to run this system?

The system expects an IP address to be assigned by the router’s DHCP server. This is usually the default setup for most internet routers. In this case, simply connect to your router.

If the internet connection is lost, will my heating still work?

Yes, all functions can be set and adjusted on the Room Thermostat. Obviously during any internet downtime, you will not be able to control your heating via the website or smartphone.

Mobile Apps

What web browsers or smart phones does it support?

The system is designed to work with all modern web browsers and phones.
Our Android app requires Android version 4 or above
Our Apple app requires IOS version 7 or higher.

Is there an app for my android based smart phone?

Yes -

Is there an app for my iPhone or iPad?

Yes - IOS7 +