If the middle light on the Gateway is off, then the unit does not have an Internet connection.
Please check the following:
Check that you have an Internet connection, use another device e.g. phone to check this, but ensure you turn your mobile data off
Please ensure that the network cable securely plugged into the back of the Gateway and the Router.
Try all the ports on the back of the router.
Reset the router, remove the power from the back of the router, wait 1 minute, then power up the router again.
Wait 5 minutes the router to reboot
If you are going via a 3rd party device, e.g. WiFi booster, then plug the gateway directly into the router. If the middle light now turns green then the problem exists with your 3rd party device.
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