Our Thermostats are designed with security in mind, helping to protect your heating system from unauthorised access.
For security reasons, we cannot simply transfer a Thermostat to a new account following a phone call. We must follow the appropriate security and verification procedures to ensure that the unit is transferred to its rightful owner.
If you have recently moved into a property with an existing Inspire Thermostat, there are three options available to get the unit registered to your account.
Before you begin: If you do not already have an Inspire account, please
create a free account.
Option 1 – Register the Thermostat yourself (Free)
The quickest and easiest option is to
try registering the Thermostat.
If the previous owner has unlocked the Thermostat for registration, you will be able to add it to your account and start using it straight away.
If the Thermostat is still locked to the previous owner's account, you will need to follow Option 2 or Option 3 below.
Please note: This is a free, self-service option and does not include onboarding or technical support.
If you would like assistance setting up and using your Thermostat, you can purchase our
Onboarding & Technical Support package for £49.99.
Alternatively, you can use our free videos and tutorials at the bottom of this page to help you get started.
Option 2 – Ask the previous owner to transfer it (Free)
If you are able to contact the previous owner, you can ask them to transfer the Thermostat directly to your account.
The previous owner can do this through the Inspire app:
- Open the Menu.
- Select Settings.
- Choose Transfer / Remove / Sell Thermostat.
- Enter the email address associated with your Inspire account.
- Follow the instructions to complete the transfer.
Once the transfer has been completed, the Thermostat will be on your account.
Please note: This is a free, self-service option and does not include onboarding or technical support.
If you would like assistance setting up and using your Thermostat, you can purchase our
Onboarding & Technical Support package for £49.99.
Alternatively, you can use our free videos and tutorials at the bottom of this page to help you get started.
Option 3 – Request assistance from Inspire (£49.99)
If the Thermostat is still locked and you are unable to contact the previous owner, we offer an assisted ownership transfer service.
As part of this service, we will attempt to identify the Thermostat on our system, contact the previous registered owner and carry out the necessary checks before transferring the unit to your account.
To request this service, please email
helpdesk@inspirehomeautomation.co.uk with the following information:
- Date and time: The exact date and time you attempted to register the Thermostat. (from option 1)
- Previous owner's details: Their name and/or email address, if known.
- Property address: The full address where the Thermostat is installed.
- Proof of ownership: Documentation confirming your ownership of the property.
Service fee: £49.99
This fee covers the administration, investigation and verification work involved in assisting with the transfer.
You can pay for the service using the following link:
Pay for Assisted Thermostat Transfer – £49.99
Important: For security reasons, submitting a request or paying the service fee does not guarantee that a Thermostat can be transferred. Any transfer remains subject to satisfactory verification and the necessary security checks, if we are unable to do this then we will refund you.
Getting started with your Thermostat
Once your Thermostat has been successfully registered and is working, you can start exploring its features.
Our
Inspire College provides a range of helpful tutorials and guides covering everything from setting up heating schedules and using Boost to managing your Thermostat remotely.
Visit Inspire College – Help & Tutorials